De-Escalate: How to Calm an Angry Person in 90 Seconds or Less
Anger does not respond to logic. Anger responds to being understood.
Get De-Escalate
De-Escalate teaches a fast, field-tested way to calm angry people without arguing, appeasing, or getting pulled into their story. You will learn what to say in the first few seconds. You will learn what not to say. You will learn how to stay steady while someone else melts down.
What You Will Learn
- Why your best explanations fail when someone feels attacked.
- How to “name the emotion” in a way that lowers intensity instead of provoking more rage.
- The exact phrases that work when someone yells, threatens, blames, or stonewalls.
- How to set boundaries without escalating.
- How to regain control of yourself first, so you can help someone else regain control too.
When This Book Pays for Itself
- A customer goes nuclear.
- A spouse or teen explodes.
- A colleague attacks you in a meeting.
- A client panics and blames.
- A stranger crosses the line.
Get De-Escalate
Douglas E. Noll, JD, MA
In 2000, I left a successful career as a trial lawyer to become a peacemaker. My calling is to serve humanity, and I execute it at many levels. I am an award-winning author, teacher, and trainer and a highly experienced mediator. My work carries me from international work to helping people resolve deep interpersonal and ideological conflicts.
With Laurel Kaufer, I founded Prison of Peace in 2009. The Prison of Peace project has been the most profound peace training I have conducted thus far in my career. The project motivated me to expand the principles of Prison of Peace as much as possible so that every human wanting to learn the skills of peace may do so.
Learn More
