Terms of Service
Douglas E. Noll | dougnoll.com
Last updated: April 8, 2026
Introduction
These Terms of Service ("Terms") govern your use of dougnoll.com (the "Site") and any services offered through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please stop using the Site.
The Site is operated by Douglas E. Noll ("we", "us", or "our"), a sole practitioner based in California, USA.
1. Acceptance of Terms
By accessing the Site, submitting any form, booking a consultation, purchasing a course or program, or otherwise interacting with any service offered through the Site, you confirm that:
- You are at least 18 years old
- You have the legal capacity to enter into a binding agreement
- You accept these Terms in full
We reserve the right to update these Terms at any time. The updated version will be posted on this page with a revised date. Continued use of the Site after changes constitutes acceptance of the updated Terms.
2. Description of Services
Through this Site, Douglas E. Noll offers the following services:
Executive Coaching and Conflict Resolution Programs
Structured 1:1 coaching programs for executives, senior professionals, and business leaders seeking to master affect labeling and the Noll Method™ for de-escalating conflict. Programs typically run 8–10 weeks and represent a significant professional investment. All coaching engagements are subject to a separate written agreement.
Crisis Intervention
Direct facilitation and mediation services for high-stakes, time-sensitive conflict situations. These are bespoke engagements subject to Doug's availability and are governed by separate scoped agreements.
Online Courses and Training Programs
Self-paced and structured digital learning programs covering de-escalation techniques, emotional intelligence, and the Noll Method™. Available through the Training section of the Site.
Keynote Speaking
Information about live and virtual keynote presentations on conflict resolution, emotional intelligence, and affect labeling. Speaking engagements are arranged directly and are not booked through this Site.
Books
Published works by Douglas E. Noll available for purchase or reference, including De-Escalate.
Free Resources
Blog articles, the 2-Minute Conflict Style Assessment, and other educational content offered without charge.
3. Use of the Site
Permitted Use
You may use this Site for lawful personal and professional purposes — to learn about our services, access educational content, and engage with us about potential coaching or consulting work.
Prohibited Conduct
You must not:
- Use the Site in any way that violates applicable law or regulation
- Copy, reproduce, republish, distribute, or commercially exploit any content from the Site without our prior written permission
- Attempt to gain unauthorised access to any part of the Site or its underlying systems
- Submit false, misleading, or fraudulent information through any form
- Use automated tools (bots, scrapers, crawlers) to extract content from the Site without permission
- Transmit spam, unsolicited messages, or malicious code
- Impersonate Douglas E. Noll or any other person or entity
4. Intellectual Property
All content on this Site — including but not limited to text, articles, course materials, videos, graphics, the Noll Method™ framework, the 90-Second De-Escalation concept, assessment tools, and the Prison of Peace narrative as presented here — is the intellectual property of Douglas E. Noll and is protected by United States copyright law.
You may share links to Site content and quote brief excerpts for non-commercial purposes with clear attribution. Any other reproduction, redistribution, or commercial use requires our written consent.
The Noll Method™ is a proprietary methodology. Nothing on this Site grants you a licence to teach, replicate, or commercialise the methodology without a separate written agreement.
5. Disclaimers and Limitation of Liability
No Guarantees
While Doug's methods are grounded in neuroscience and have been applied across a wide range of real-world environments, results vary depending on individual circumstances, commitment, and application. Nothing on this Site should be read as a guarantee of specific outcomes from coaching, training, or any other service.
Not Professional Legal, Psychological, or Medical Advice
The content on this Site is educational and informational in nature. It does not constitute legal advice, psychological counselling, therapy, or medical advice. If you are dealing with a situation that requires professional legal, mental health, or medical support, please seek qualified professional assistance.
⚠ Legal Review Recommended: As a former attorney, Doug should include explicit language clarifying that nothing in his coaching or content creates an attorney-client relationship. A California attorney should review and insert this language before the site goes live.
Limitation of Liability
To the maximum extent permitted by applicable law, Douglas E. Noll shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or its services — including loss of profits, business opportunity, or data — even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from your use of the Site or services shall not exceed the amount you paid to us in the three months preceding the claim, or $100 USD, whichever is greater.
⚠ Legal Review Recommended: This limitation of liability clause should be reviewed by a California attorney to ensure it is enforceable and appropriately scoped given the nature of high-value coaching engagements.
6. Third-Party Links and Services
This Site may contain links to third-party websites, tools, or services (such as OnceHub for scheduling, HubSpot, LinkedIn, and others). These links are provided for convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party site.
When you click a third-party link, you leave our Site and are subject to that platform's own terms and policies.
7. Termination of Access
We reserve the right to restrict, suspend, or terminate your access to the Site or any service offered through it at any time, at our sole discretion, without notice — including if we believe you have violated these Terms or are using the Site in a way that could cause harm.
8. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the State of California, United States of America, without regard to its conflict of law principles.
Any dispute arising under or related to these Terms shall first be addressed through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Fresno County, California.
⚠ Legal Review Recommended: If Doug's clients are regularly located in other states or countries, consider whether an arbitration clause or additional jurisdiction provisions would be appropriate. Consult a California attorney.
9. Changes to These Terms
We may update these Terms of Service at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Site after any change constitutes your acceptance of the new Terms.
For material changes, we will make reasonable efforts to notify active clients or email subscribers.
10. Contact Information
If you have questions about these Terms or wish to discuss any aspect of your use of the Site or services, please contact us:
Douglas E. Noll
PO Box 2336
Clovis, CA 93613
support@dougnoll.com
We aim to respond to all enquiries within 5 business days.
